Decidable.coMay 13, 20181 minTrouble Writing Questions?In 2018 it's easy to create survey questions, but are your questions even any good? From free services like Survey Monkey and Typeform to...
Decidable.coMay 13, 20181 minRewards ProgramsLetting your most important customers know they're appreciated it a necessary activity in any of today's hyper-competitive marketplaces. ...
Decidable.coMay 12, 20181 minNPS Focused?NPS has quickly become one of the most recognizable metrics within the CX community over the past few years, however, NPS can only tell...
Decidable.coMay 12, 20181 minBrand Promise AlignmentSo what is Brand Promise Alignment? It sounds like some celestial event where everything just happens to line up right, and a mystical...
Decidable.coMay 12, 20181 minPersonalization v. PersonalIt's important we give our community members what they want, right? But what is it that they want, and better yet, what they need?...