Decidable.coMay 14, 20181 minThe ROI of Social CXLet's not kid ourselves - at the end of the day we have to make money. Intuitively, we all know that organizations with better...
Decidable.coMay 12, 20181 minNPS Focused?NPS has quickly become one of the most recognizable metrics within the CX community over the past few years, however, NPS can only tell...