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    The ROI of Social CX
    Decidable.co
    • May 14, 2018
    • 1 min

    The ROI of Social CX

    Let's not kid ourselves - at the end of the day we have to make money. Intuitively, we all know that organizations with better...
    Trouble Writing Questions?
    Decidable.co
    • May 13, 2018
    • 1 min

    Trouble Writing Questions?

    In 2018 it's easy to create survey questions, but are your questions even any good? From free services like Survey Monkey and Typeform to...
    Rewards Programs
    Decidable.co
    • May 13, 2018
    • 1 min

    Rewards Programs

    Letting your most important customers know they're appreciated it a necessary activity in any of today's hyper-competitive marketplaces. ...
    NPS Focused?
    Decidable.co
    • May 12, 2018
    • 1 min

    NPS Focused?

    NPS has quickly become one of the most recognizable metrics within the CX community over the past few years, however, NPS can only tell...
    Enterprise Feedback
    Decidable.co
    • May 12, 2018
    • 1 min

    Enterprise Feedback

    Building a CX program at scale is no small task. Technology choices, stakeholder groups, demographic and segmentation, journey...
    Employee Experience
    Decidable.co
    • May 12, 2018
    • 1 min

    Employee Experience

    It's crazy to think that we're only now starting to talk about an employee's experience like it's a new frontier. In fact it's the...
    Brand Promise Alignment
    Decidable.co
    • May 12, 2018
    • 1 min

    Brand Promise Alignment

    So what is Brand Promise Alignment? It sounds like some celestial event where everything just happens to line up right, and a mystical...
    Personalization v. Personal
    Decidable.co
    • May 12, 2018
    • 1 min

    Personalization v. Personal

    It's important we give our community members what they want, right? But what is it that they want, and better yet, what they need?...
    Engaging the Call Center
    Decidable.co
    • May 12, 2018
    • 1 min

    Engaging the Call Center

    A lot goes wrong in the Call Center.... but that's exactly what we should expect, right? I mean come on.. it's a call center. But...
    Making the most of Chat
    Decidable.co
    • May 12, 2018
    • 1 min

    Making the most of Chat

    Love to #hashtag? Good news! You can add tags (#vacation #dream #summer) throughout your posts to reach more people. Why hashtag?...
    Journey Mapping
    Decidable.co
    • May 12, 2018
    • 1 min

    Journey Mapping

    Adding writers is a great way to bring more fresh and diverse content to your blog. Whether you’re running a small business or a large...

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